FAQ
How do I know that my order has been received?
When we receive your order and it has been printed and processed, you should receive an 'Order Confirmation' email, which will include your order reference number, and your full order details. It is worth printing this page for future reference. If the email isn't immediately visible, please check your Spam/Junk files as it may have landed here.
When we receive your order and it has been printed and processed, you should receive an 'Order Confirmation' email, which will include your order reference number, and your full order details. It is worth printing this page for future reference. If the email isn't immediately visible, please check your Spam/Junk files as it may have landed here.
Will a copy of my order be enclosed within the parcel?
No, however if you require a copy of your order, simply visit your order history and print off the information you require, or if you wish, we can email a copy of this through to you.
No, however if you require a copy of your order, simply visit your order history and print off the information you require, or if you wish, we can email a copy of this through to you.
How can I pay for my order?
You can pay for your purchases online using most major credit or debit cards.
You can pay for your purchases online using most major credit or debit cards.
We welcome Mastercard and Visa debit and credit cards. Please note that we do not accept American Express.
How will my information be protected?
Your card details will be fully encrypted for complete security and peace of mind.
Your card details will be fully encrypted for complete security and peace of mind.
When will my order be delivered?
We use Royal Mail's Tracked 48 service as our standard postage method. Royal Mail does advise that this service can take 1-3 working days, especially during busy periods or bank holidays, however a vast majority of our customers experience delivery within 1-2 days after placing their order.
We use Royal Mail's Tracked 48 service as our standard postage method. Royal Mail does advise that this service can take 1-3 working days, especially during busy periods or bank holidays, however a vast majority of our customers experience delivery within 1-2 days after placing their order.
If you're in a hurry and need your item urgently, we also offer an express, next day service using either FedEx courier or Royal Mail Special Delivery. If you choose either of these methods, please add a phone number to your order so that we can contact you right away in the event of any issues.
My order should have arrived by now. Where is it?
If your delivery seems to be running late, please let us know and we'll investigate matters immediately for you.
If your delivery seems to be running late, please let us know and we'll investigate matters immediately for you.
Please email us via enquiries@katz-dancewear.co.uk
We will do our utmost to update you with availability information, estimated delivery dates and even shipment tracking numbers if a tracked service has been chosen.
An item is missing from my order/I have received the incorrect item. What do I do?
Please let us know straight away and we'll put matters right immediately. Please email us at enquiries@katz-dancewear.co.uk.
Please let us know straight away and we'll put matters right immediately. Please email us at enquiries@katz-dancewear.co.uk.
My order appears to be faulty/broken. What do I do?
Please contact us immediately via email at enquiries@katz-dancewear.co.uk and we will put matters right immediately for you.
I've received an email to say that my required item is out of stock. What happens next?
Don't worry, we can still fulfil your order. Our garments, shoes and accessories are made all the time here on our premises in Thrapston and so we will be able to make your order for you as quickly as possible if your chosen item is out of stock due to high demand. In most cases we will also be able to offer you suitable, similar alternatives for immediate dispatch if you are in a hurry.
If I need an exchange, what do I do?
We no longer process exchanges. Therefore, please return
your item(s) to us as per the method outlined below and a refund will
be provided. We then warmly welcome you to place a new order for your
required item(s).
I wish to return my order for a refund. What do I do?
No problem! All you need to do is return your item to us, along with your completed Returns Note (or a handwritten note with all your details) to us at WEBSITE RETURNS, KATZ DANCEWEAR LTD, 20 MIDLAND ROAD, THRAPSTON, NORTHANTS, NN14 4JR. We will then drop you an email as soon as your order reaches our returns department to let you know that your order has arrived and a refund has been processed for you.
Need further assistance?
We recommend that you contact us via enquiries@katz-dancewear.co.uk. Please include as much information as possible regarding your query including an order number, if known.
We recommend that you contact us via enquiries@katz-dancewear.co.uk. Please include as much information as possible regarding your query including an order number, if known.
